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Raffles® quality
and customer satisfaction policy |
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To our customers: The people of Raffles®
listen to you to deliver the highest quality products,
services, and solution that ensure value and contribute
to yours success. We at Raffles® are constantly listening
to you, our customers, to further understand your needs.
We carry out exhaustive research to find out what we're
doing well and where to improve. We have targeted four
areas that customers have identified as most important. |
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Quality and reliability |
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Raffles® focuses on continuous improvement
in quality, reliability, delivery, service, and support
and in the entire customer experience with our products. |
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Service and Support |
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Raffles® has talented service professionals
working with customers to provide innovative products,
services, and integrated business solution .Raffles®
commitment to its customers is stronger than ever. |
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Complete and Timely
Delivery |
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Raffles® has quality and customers
satisfaction initiatives underlying on-time delivery of
orders. Continuously improving our delivery process is
priority for RAFFLES. |
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Relationship with
its customers |
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Raffles® relationship with its customers
is the most important aspect of its business. By establishing
partnership with customers, Raffles® is able to provide
solutions to meet a diversity of needs.
Raffles® has one of most comprehensive quality and
customer satisfaction programs Raffles® commitment
starts with its Managing Director and CEO , Aamir Qureshi,
a direct staff ,who believe your success is the only to
our success, Reinforcing this commitment the fact that
every Raffles® employee's variable compensation ,including
executive ,depends on customers satisfaction.
Raffles® comprehensive quality and customer satisfaction
process provides a solution foundation for building quality
and customer into every aspect of our business. |
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